Refund and Returns Policy

Effective Date: 01/01/2023 Last Updated: 01/01/2025

Our Commitment to You

At Gloviar, we stand behind the quality of our products and want you to be completely satisfied with your purchase. However, due to the personal nature of our body care and wellness products, we maintain specific policies to ensure hygiene standards while protecting your investment.

30-Day Satisfaction Guarantee

Eligible Returns:

  • Unopened products in original packaging within 30 days of delivery
  • Defective or damaged items received (regardless of opened status)
  • Wrong items sent due to our error
  • Products that arrive significantly different from description

Non-Returnable Items:

  • Any opened personal care products (for hygiene and safety reasons)
  • Products used, tested, or partially used in any way
  • Items without original packaging, labels, or security seals
  • Products purchased with any discount codes or promotional offers
  • Items showing any signs of handling beyond initial inspection
  • Products damaged by customer mishandling or storage
  • Returns attempted after 30-day deadline
  • Items purchased during flash sales or clearance events
  • Products with missing accessories or components
  • Items with damaged or altered packaging

How to Initiate a Return

Step 1: Contact Us First Email our customer service team at info@gloviar.com within 30 days of delivery with:

  • Order number
  • Product name and detailed reason for return
  • Clear photos showing product condition and packaging
  • Proof of purchase

Step 2: Receive Authorization We’ll provide a Return Merchandise Authorization (RMA) number and return instructions. Returns without RMA numbers will be automatically rejected and returned to sender at customer’s expense.

Step 3: Ship Back at Your Cost Package items securely in original packaging and ship to our designated return center. All shipping costs (both ways) are customer’s responsibility. Use trackable shipping method as we are not responsible for items lost in transit.

Refund Process

Inspection Period: Upon receipt, all returned items undergo thorough inspection (5-15 business days) Refund Processing: If items pass inspection, refunds will be processed within 30 working days to original payment method All Costs Customer Responsibility: Original shipping fees, return shipping fees, and any associated transaction fees are non-refundable and deducted from refund amount

Strict Return Conditions

Items Must Be:

  • Completely unused and untested
  • In original, unopened packaging with all seals intact
  • Include all original accessories, manuals, and promotional items
  • Free from any signs of wear, damage, or tampering
  • Returned within 30 days of delivery date (not purchase date)

Automatic Rejection Criteria:

  • Any signs of product testing or sampling
  • Damaged or missing original packaging
  • Products with broken seals or security features
  • Items showing fingerprints, scratches, or handling marks
  • Missing components or accessories
  • Products past 30-day return window

Limited Exchange Policy

Exchanges Available Only For:

  • Manufacturing defects (with photo evidence required)
  • Wrong items shipped due to our warehouse error (verified by order records)

Exchange Costs: Customer pays all shipping fees for exchanges unless proven manufacturing defect Exchange Timeline: Same 30-day limit and inspection process applies

Refund Deductions

Standard Deductions from Refund Amount:

  • Original shipping fees (non-refundable)
  • Return shipping costs
  • Payment processing fees (typically 3-5% of order value)
  • Restocking fee: 15% for opened packaging, 25% for any signs of use
  • Administrative processing fee: €5 per return

Special Circumstances

Manufacturing Defects: Requires detailed photos and may need third-party verification Our Shipping Error: Only applies to verifiable warehouse mistakes in our system Delayed Delivery: No compensation unless delay exceeds 30 days Allergic Reactions: Requires medical documentation and does not override opened product policy Change of Mind: Subject to all standard fees and restrictions

Important Notes

  • All return and shipping costs are customer’s responsibility
  • Products must pass our quality inspection to qualify for refund
  • Refunds processed within 30 working days after successful inspection
  • We reserve the right to refuse any return that doesn’t meet strict criteria
  • Original shipping costs are never refunded under any circumstances
  • Returns without RMA numbers will be discarded without refund
  • International customers responsible for all customs fees and duties
  • Partial refunds may apply based on product condition assessment
  • We are not responsible for items damaged or lost during return shipping
  • Photos required for all return requests – no exceptions

Customer Responsibility Disclaimer

By purchasing from Gloviar, customers acknowledge:

  • Full understanding of our strict return policy
  • Responsibility for all associated costs and fees
  • Products are purchased final sale unless meeting exact return criteria
  • Return decisions are at Gloviar’s sole discretion
  • No refunds for customer satisfaction issues with properly functioning products

Abuse Prevention

We Monitor and Reserve the Right to:

  • Refuse returns from customers with excessive return history
  • Blacklist customers who abuse return policy
  • Charge additional fees for false defect claims
  • Pursue legal action for fraudulent return attempts
  • Share information with fraud prevention services

Contact Information

Customer Service: info@gloviar.com Business Hours: Monday-Friday, 9 AM – 6 PM CET